Here are a few ideas I came up with so far regarding the usage of the electronic resources in the branches:
- Combine workstations: Internet, word processing, catalog/databases (I know, we have different rules governing each one, but maybe in this multi-platform era we could come up with some way to get around this, maybe with one dedicated computer in full view of the Reference desk)
- Be more proactive about offering one-on-one database/Internet instruction, or at least be willing to spend more time with patrons in ad hoc demonstrations
- Have a computer that allows patrons to download ebooks and e-audio files, since it's frustrating not to be able to show people all the steps
- Offer database instruction times and use the branch laptop to demonstrate downloading to mp3 players
- Perhaps steer away from library jargon, like “databases,” and simply say "search for articles" or use large headings like "research" or "homework help"
- Have fewer clicks to get to actual searching; make searching across databases more seamless
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